At Tenwer.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return Policy explains how returns, exchanges, and refunds are handled for products purchased through our website.
By placing an order with Tenwer.com, you agree to the terms outlined in this Return Policy.
You may request to return eligible products within 30 days of receiving your order.
To qualify for a return, products should:
Products that do not meet these requirements may not be eligible for a full refund.
For hygiene, safety, or product integrity reasons, the following items may not be eligible for return unless they arrive damaged or defective:
Your statutory consumer rights remain unaffected.
To start a return, please contact our Customer Support team before sending any items back.
When contacting us, please provide:
Our support team will provide instructions for completing the return process.
Once your return request has been approved, securely package the item to help prevent damage during transit.
We recommend including:
We also recommend using a tracked or insured shipping service, especially for higher-value orders.
Tenwer cannot be responsible for returned parcels that are lost or damaged before they are received by our returns team.
If you are returning a product because:
you will generally be responsible for the return shipping costs unless otherwise stated.
If the return is due to:
we may reimburse reasonable return shipping costs or provide a prepaid return label where available.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, we may request:
Depending on the circumstances, we may offer:
If you would like to exchange an item for another variation, such as a different color or model (where available), please contact our customer support team.
All exchanges are subject to stock availability.
If the requested replacement is unavailable, we may offer an alternative product, store credit, or a refund.
After we receive your returned item, our team will inspect it to confirm it meets the return requirements.
If your return is approved, we will process your refund as quickly as reasonably possible.
Most refunds are processed within 5–10 business days, although processing times may vary depending on your payment provider or financial institution.
Approved refunds will generally be issued using the same payment method used to place the original order, unless another method has been agreed upon where permitted by applicable law.
Depending on your bank or payment provider, it may take additional time before the refunded amount appears in your account.
If you have not received your refund after receiving confirmation from us:
If you still require assistance, please contact our Customer Support team.
If you wish to cancel an order, please contact us immediately.
Orders may be cancelled before they have entered processing or shipment.
Once an order has been dispatched, cancellation may no longer be possible, and the order may need to be returned in accordance with this Return Policy after delivery.
If you have any questions regarding returns, exchanges, or refunds, our Customer Support team is happy to assist you.
Website: https://www.tenwer.com
Email: info@tenwer.com