At Tenwer.com, we strive to provide a smooth, secure, and reliable shopping experience from checkout to delivery. This Payment & Delivery Policy explains how we process orders, accepted payment methods, shipping options, delivery estimates, and other important information related to your purchase.

By placing an order on Tenwer.com, you agree to the terms outlined in this policy.

1. Order Processing

Once your order has been successfully placed and payment has been authorized, our team begins preparing your items for shipment.

Most orders are processed within 1–2 business days, excluding weekends and public holidays.

Order processing includes:

• Payment verification
• Inventory confirmation
• Quality inspection
• Secure packaging
• Shipment preparation

During peak shopping periods, promotional events, or holidays, processing times may be slightly longer.

2. Domestic Delivery

Tenwer offers reliable domestic shipping through trusted courier partners.

Estimated delivery times depend on your selected shipping option and destination.

Standard Delivery

• Estimated delivery: 3–7 business days
• Available for most locations
• Tracking information provided where available

Express Delivery

• Estimated delivery: 1–3 business days
• Available in selected regions
• Additional charges may apply

Delivery estimates begin once your order has been dispatched, not when it is placed.

3. International Delivery

Tenwer proudly ships to customers in many countries worldwide.

International delivery times vary depending on:

• Destination country
• Customs clearance
• Local courier services
• Import regulations
• Weather conditions
• Public holidays

Most international orders arrive within 5–15 business days, although deliveries to remote locations may require additional time.

Customers are responsible for ensuring imported products comply with local regulations.

Any customs duties, import taxes, VAT, brokerage fees, or government charges imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.

4. Shipping Charges

Shipping costs are calculated during checkout based on several factors, including:

• Delivery destination
• Package size
• Weight
• Shipping method
• Promotional offers
• Carrier rates

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, Tenwer may offer free shipping promotions subject to minimum order values or selected regions.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

If you experience difficulties tracking your order, our Customer Support team will be happy to assist you.

6. Delivery Delays

Although we work with trusted delivery partners, delivery dates are estimates only.

Unexpected delays may occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• Public holidays
• High shipping volumes
• Natural disasters
• Industrial action
• Carrier delays

Tenwer is not responsible for delays caused by third-party shipping providers or government authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information when placing an order.

Please carefully review:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or Province
• Postal or ZIP code
• Country
• Contact telephone number

If incorrect information is provided, delivery delays or additional shipping charges may occur.

If your order has not yet been dispatched, please contact us immediately to request an address update. Once an order has been shipped, we may be unable to modify the delivery address.

8. Failed Delivery Attempts

If delivery cannot be completed because:

• No one is available to receive the package,
• The address is incorrect,
• Delivery is refused, or
• The parcel is unclaimed,

the package may be returned to Tenwer.

Additional shipping charges may apply if the order needs to be resent.

9. Lost or Damaged Shipments

If your package is lost during transit or arrives damaged, please contact us as soon as possible.

To help us investigate, we may request:

• Your order number
• Tracking number
• Photos of the package
• Photos of the damaged item
• A description of the issue

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Where appropriate, we may provide:

• A replacement product
• A refund
• Store credit
• Another suitable resolution

10. Payment Methods

Tenwer accepts secure payment methods to make shopping convenient and safe.

Available payment options may include:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Debit Cards
• Credit Cards
• Buy Now, Pay Later services (where available)

Available payment methods may vary depending on your country or region.

11. Payment Security

Your security is extremely important to us.

All online transactions are processed through secure payment gateways using industry-standard encryption technologies.

Tenwer does not store your complete payment card information on its servers.

Payments are handled by trusted third-party payment providers that comply with applicable payment security standards.

12. Currency

Product prices are displayed in the currency shown on the website.

Depending on your location, prices may automatically display in your local currency where supported.

If your payment is processed in a different currency, your financial institution may apply exchange rates or currency conversion fees.

13. Taxes and Duties

Applicable sales taxes, VAT, or similar charges may be calculated during checkout depending on your shipping destination.

For international orders, additional customs duties, import taxes, brokerage fees, or local government charges may apply after shipment.

These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated.

14. Order Verification

To protect our customers from unauthorized transactions, Tenwer may perform security checks before processing certain orders.

We may request additional information to verify:

• Billing details
• Shipping address
• Payment information
• Customer identity

If verification cannot be completed, we reserve the right to delay or cancel the order.

15. Contact Us

If you have questions about payments, shipping, delivery, or your order, our Customer Support team is here to help.

Website: https://www.tenwer.com

Email: info@tenwer.com 

Please include your order number when contacting us so we can assist you more efficiently